The Czech Aviation Training Center has been training pilots and aviation personnel for more than 15 years
Millions of travelers trust their lives with CATC graduates. That is why the center is committed to quality services and smooth process management. It is the largest training center of its kind in the Czech Republic, and its clients include professional pilots of world-renowned airlines.
We presented a quick configuration to the customer
Atollon won a tender in which we demonstrated our system’s benefits, customized to the client’s needs. Initially, CATC only sought to replace an existing, expensive CRM system. However, Atollon has a broader scope and deals with processes across all departments – from business and planning through providing required training to customer care and accounting.
First, we carefully analyzed all processes
We spent three months analyzing company processes so we could describe the complex structure of CATC services. Thanks to this analysis, we were able to connect all the isolated units and create one functioning, coherent team. We also cooperated with future system users on process optimizations.
The analysis was performed in 6 areas:
Communication and CRM
Invoicing and cost management
During the implementation, we ran our trial system alongside the previous solution briefly, however it soon went live. The company operations did not stop at any point throughout the system deployment.
What did CATC gain by deploying Atollon?
- process management for all departments
- planning system
- system operation cost decreased by 60%
- customer accounts
- management of 50 types of online pilot forms
- compliance with legislative obligations
- merged different teams and interconnected their data
- clearly defined roles and responsibility areas
- elimination of unproductive administration
- replacing Gmail with a unified system
“By deploying Atollon, we became much more effective – not only the business people for whom the system was primarily designed and meant – but eventually for the whole company. When a business case passes through our company, the duties and responsibilities of the process participants are clearly defined at all times, making the process not only faster, but also eliminating the risk of errors.”Antonín JakubšeCEO of CATC